Privacy Policy

Verbal Silence Entertainment respects your privacy. This website collects only the information needed to respond to enquiries and to operate the site. It applies to information submitted through this website and does not cover information shared through other channels.

1. What we collect

When you submit an enquiry through this website, we collect:

• Your name, and your company or organisation if provided
• Your email address and, optionally, your telephone number
• The type of enquiry, the service required, your project description, budget range and timeframe
• Any document or file you choose to attach to the enquiry

This website does not require you to register an account, and it does not collect payment information. Attached files are stored privately and are not accessible through a public link.

2. Why we collect it

• To review and respond to your enquiry and to prepare a scope or quotation
• To keep a record of the enquiry and its status for internal administration
• To meet legal, accounting or procurement requirements where they apply

We do not sell personal information, and we do not use enquiry details for unrelated marketing.

3. How it is stored and who can access it

Enquiry information is stored in the website’s secure database. Access is restricted to authorised personnel only; enquiries are not visible to other visitors or to other organisations. Where a notification email is configured, an internal notification is sent to the responsible mailbox so the enquiry can be actioned.

4. Sharing

We do not share personal information with third parties except where it is necessary to deliver a service you have asked for, or where we are required to by law. Where a project involves specialist partners or suppliers, only the information necessary for that element of the work is shared.

5. Retention

Enquiry records are retained for as long as they are needed for the purpose they were collected for, and for any period required by law. Records that are no longer needed are deleted.

6. Your rights

You may request access to the personal information we hold about you, ask for it to be corrected, or ask for it to be deleted where there is no legal reason for us to keep it. Requests can be made using the contact details below.

7. Cookies and analytics

This website does not use advertising or marketing tracking, and it does not set non-essential cookies. Should analytics or similar tools be introduced in future, this policy will be updated and any consent requirement will be addressed before those tools are activated.

8. Security

Reasonable technical and organisational measures are used to protect information submitted through this website. No system can be guaranteed to be completely secure, and we ask that you do not submit sensitive information that is not needed for your enquiry.

9. Contact

Questions about this policy, or requests relating to your personal information, can be raised through the contact page or on WhatsApp +27 73 910 5124. Where a formal information officer designation is required, the responsible contact will be published here.

10. Review

This policy reflects how the website currently handles information. It is reviewed when the website’s processes change, or when the company’s information-handling practices or statutory obligations change.